Data Deletion Request

Your Right to Data Deletion

At NEOPULSE (PVT) LTD, we respect your privacy and your right to control your personal data. If you wish to have your personal information deleted from our platforms (AutoNova and DrLocum), you can submit a data deletion request.

What Data Can Be Deleted

When you request data deletion, we will remove the following information associated with your account:

• Personal identification information (name, email, phone number)
• Account credentials and login information
• Profile information and preferences
• Transaction history and payment information
• Communication records and support tickets
• Usage analytics and behavioral data
• Location data and search history
• Any uploaded documents or media files

Data That May Be Retained

Please note that we may retain certain information in the following circumstances:

• Legal Obligations: Data required to be kept for legal, regulatory, or compliance purposes
• Fraud Prevention: Information necessary to prevent fraud and maintain platform security
• Business Records: Anonymized or aggregated data that cannot identify you personally
• Financial Records: Transaction records required for accounting and tax purposes (anonymized after legal retention periods)

Impact of Data Deletion

Before requesting data deletion, please understand the following impacts:

• Your account will be permanently deactivated and cannot be recovered
• You will lose access to all services, including AutoNova and DrLocum
• Any ongoing transactions or bookings may be affected
• You will need to create a new account if you wish to use our services again in the future
• Historical data, ratings, and reviews will be removed

How to Request Data Deletion

To request deletion of your personal data from our platforms, please follow these steps:

Step 1: Prepare Your Request

Before contacting us, please gather the following information:

• The email address associated with your account
• Your full name as registered in our system
• Phone number linked to your account (if applicable)
• Specific platforms you want data deleted from (AutoNova, DrLocum, or both)
• Reason for deletion (optional but helpful)

Step 2: Send Your Request

Step 3: Verification Process

For security purposes, we will verify your identity before processing the deletion request:

• We may ask for additional verification information
• You may need to confirm the request from your registered email address
• We might ask security questions related to your account

Processing Timeline

Once we receive and verify your data deletion request:

• Acknowledgment: We will acknowledge your request within 2 business days
• Verification: Identity verification may take 2-5 business days
• Processing: Data deletion will be completed within 30 days of verification
• Confirmation: We will send you a confirmation email once deletion is complete

Alternative Options

If you're not ready for complete data deletion, consider these alternatives:

• Account Deactivation: Temporarily disable your account while retaining your data
• Data Export: Download a copy of your data before deletion
• Selective Deletion: Remove specific types of data while keeping your account active
• Privacy Settings: Adjust your privacy settings to limit data collection

Contact Information

For any questions about data deletion or to submit your request:

• Email: [email protected]
• Phone: +94 71 762 1100
• Address: NEOPULSE (PVT) LTD, B31, Rathmal Mawatha, Polgahawela Road, Kegalle 71000, Sri Lanka

Additional Resources

For more information about how we handle your data:

• Read our complete Privacy Policy
• Learn about your data rights and choices
• Contact our support team for assistance