Last updated: August 6, 2025
1. Introduction
NEOPULSE (PVT) LTD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, including AutoNova and DrLocum, and visit our website.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name, email address, and phone number
- Professional credentials and qualifications (for DrLocum users)
- Vehicle information and service history (for AutoNova users)
- Location data when using location-based services
- Payment and billing information
- Communication preferences
2.2 Usage Information
We automatically collect certain information about your use of our services:
- Device information (device type, operating system, unique device identifiers)
- Log data (IP address, browser type, pages visited, time stamps)
- App usage analytics and performance data
- Crash reports and diagnostic information
3. How We Use Your Information
We use the collected information for the following purposes:
- Provide and maintain our services
- Process transactions and payments
- Communicate with you about our services
- Improve our applications and user experience
- Ensure security and prevent fraud
- Comply with legal obligations
- Send promotional communications (with your consent)
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who help us operate our services
- Platform Users: Between users as necessary for service provision (e.g., connecting locum doctors with facilities)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: With your explicit consent for other purposes
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent
To exercise any of these rights or request data deletion, please contact us at [email protected]
8. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
10. Third-Party Services
Our applications may contain links to third-party websites or services. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you use.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions about this Privacy Policy, please contact us:
- Company: NEOPULSE (PVT) LTD
- Address: B31, Rathmal Mawatha, Polgahawela Road, Kegalle 71000, Sri Lanka
- Email: [email protected]
- Phone: +94 71 762 1100
13. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising under this policy shall be subject to the jurisdiction of the courts of Sri Lanka.