Privacy Policy

NeoPulse (PVT) LTD

Last Updated: February 2026
Effective Date: February 2026

1. Introduction

NeoPulse (PVT) LTD ("we", "our", "us") operates multiple digital platforms including:

• AutoNova Merchant
• AutoNova Customer
• Locum - Healthcare Jobs
• Related websites and services

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our applications and website.

By using our services, you agree to the practices described in this Policy.

2. Information We Collect

2.1 Personal Information

We may collect:

• Full name
• Email address
• Phone number
• Profile images
• Business details (for merchants)
• Professional credentials (for Locum - Healthcare Jobs users)
• Vehicle details (for AutoNova users)
• Login and authentication data (OTP, tokens)

2.2 Usage and Technical Data

We automatically collect:

• Device type, model, OS version
• App version and bundle ID
• IP address and network data
• Log files and timestamps
• Crash reports
• Performance metrics
• Session duration
• Analytics events

2.3 Location Data

When enabled, we may collect:

• Approximate location
• GPS coordinates (for matching services)

Location is used only for service functionality and is not permanently stored unless required.

2.4 Images and Files

We collect:

• Profile photos
• Vehicle images
• Documents
• Uploaded media files

All uploads are securely stored.

2.5 Payment and Subscription Data

For paid services:

• Subscription plan
• Billing status
• Renewal dates
• Purchase confirmations

We do not store credit card details. Payments are processed by Apple, Google, and RevenueCat.

3. How We Use Your Information

We use data to:

• Create and manage accounts
• Verify identity
• Provide core services
• Match users and merchants
• Process subscriptions
• Send notifications
• Improve performance
• Detect fraud
• Provide customer support
• Comply with laws

We do not sell personal data.

4. Data Sharing and Disclosure

We may share information with:

4.1 Service Providers

• Firebase / Google Analytics
• Crashlytics
• RevenueCat
• Cloud hosting providers
• SMS providers
• Map services

These partners process data only on our instructions.

4.2 Platform Users

Limited data is shared between users when required for service delivery (e.g., quotations, contact info).

4.3 Legal Authorities

When required by law, court orders, or regulatory authorities.

4.4 Business Transfers

In case of merger, acquisition, or asset sale.

5. Data Security

We use industry-standard measures including:

• HTTPS/TLS encryption
• Secure authentication
• Access controls
• Encrypted storage
• Firewall protection
• Monitoring systems

No system is 100% secure, but we take reasonable precautions.

6. Data Retention

We retain data:

• While accounts are active
• As required for legal compliance
• For dispute resolution
• For audit purposes

After deletion requests, data is removed or anonymized within reasonable timeframes.

7. Your Rights

You may request:

• Access to your data
• Correction of data
• Deletion
• Data export
• Restriction of processing
• Withdrawal of consent

8. Children's Privacy

Our services are intended for users aged 18+. We do not knowingly collect data from children.

9. International Data Transfers

Data may be processed in:

• Sri Lanka
• United States
• Europe
• Asia-Pacific

We ensure appropriate safeguards for international transfers.

10. Third-Party Services

Our apps integrate third-party platforms. Their privacy practices are governed by their own policies. We encourage reviewing those policies.

11. Changes to This Policy

We may update this policy. Material changes will be notified via:

• Website
• In-app notification
• Email

Continued use means acceptance.

12. Contact Information

• Company: NeoPulse (PVT) LTD
• Address: B31, Rathmal Mawatha, Polgahawela Road, Kegalle, Sri Lanka
• Email: [email protected]
• Phone: +94 71 762 1100

13. Governing Law

This Policy is governed by the laws of Sri Lanka.